Live chat is the fastest path
For anything time-sensitive — a stuck withdrawal, a deposit that didn’t land, an account-lockout — live chat is the right channel. Average response time during European peak hours sits under two minutes; off-peak it stretches to about five. Agents handle most routine issues end-to-end without escalation.
Open chat from the top-right Support icon on any page after you’ve logged in. Pre-login chat exists too, but agents will defer account-specific questions until you authenticate.
Email for non-urgent issues
Email support replies within three hours during business hours, slower overnight. Use it for issues that don’t need a live conversation: documentation queries, change-of-address requests, refund disputes, or fact-correction requests on this review site.
Include your account username, the date and time of any relevant transaction, and screenshots if the issue is visual. Agents handle queries in the order received — flagging an email as urgent doesn’t move it up the queue.
Phone support — when to call
The phone line is dedicated to VIP and high-balance accounts, but it’s open to all players for two scenarios: (1) account-lockout recovery when you can’t access email, and (2) responsible-gambling concerns where talking to a person matters. International toll rates apply; if you’re outside the EU, email is the cheaper channel.
Languages and time zones
Live chat operates 24/7 across six languages on rotating shifts: English (always staffed), Polish, German, Italian, Spanish, and Portuguese. Email handles eight languages including French and Dutch. Agents are based in the operator’s Malta and Manila offices, which means the small-hours coverage runs through the Manila desk — slightly slower response, same level of authority on account issues.
If we got something wrong
This is a review site, not the casino itself. For player support — withdrawals, deposits, bonuses, account access — use the channels above. For factual corrections on this review (rating, dates, payment-method support claims), email the editorial team directly. Corrections get processed within five business days and disclosed at the bottom of the affected page.